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FAQ

COVID 19 ALERT :  Due to the COVID 19 pandemic, we want to ensure the safety of the RNY team and our customers. During this time, we have made a few adjustments. We expect delays on most international orders as of now-please allow extra time for delivery. Please also allow additional processing time for orders. We truly appreciate your patience during this time and will provide updates once available. 



What are Reeezy New York's business hours?

Reeezy New York is online only so you can shop 24/7! However, we do hold regular business hours for shipping and customer service. We are closed on all major U.S. federal holidays. If you are trying to reach us outside our regular business hours or during a holiday, please know we will respond to your inquiry when we return the following business day, between these hours:

Monday - Friday - 9am-5pm EST




Does Reeezy New York have a storefront?

No, Reeezy New York does not have a physical location. We are an e-commerce platform dedicated to providing our customers with the latest trends in jewelry! 



When will I receive my order?

The hardest thing about online shopping is waiting for your package to be delivered. That's why we work around the clock to get your order in your hands ASAP! Orders placed Monday-Friday will ship within 24-48 hours. Orders placed after 1:00PM EST will be shipped on the next business day. During high volume shipping periods and holidays, please allow up 48 - 72 hours for your order to be processed prior to shipping. We do not ship on Saturday/Sunday, so orders placed after 1pm on Friday and over the weekend, will ship on the next business day. Please note that USPS needs 24 hours to process an order prior to tracking, and 48 during high volume shipping times. 

* Reeezy New York is NOT responsible for any lost, stolen or damaged packages once deemed "delivered" by the courier. We also are not responsible for damages or loss should the customer decide to reroute the shipment to a third party location for pick up. 



Do you ship on Holidays? 

We do not ship on these Federal holidays: Martin Luther King Jr., Presidents Day, Memorial Day, 4th of July, Labor Day, Columbus Day, Veterans Day, Thanksgiving, Christmas or New Years Day. We will ship those orders on the following business day



Has my order shipped?

Orders typically ship within 24 hours, and you'll receive a confirmation email once that happens. During high volume holidays (Christmas, Valentine's Day, and Mother's Day) please allow 2-3 business days for your shipping confirmation.



What is Reeezy New York's return policy?

You have 10 days from receiving your order to return for a full refund, and any return requests made after 10 days are eligible for store credit for up to 30 days. We will not accept returns for items that have been mishandled, lost, heavily worn, or damaged due to user error. Please do not ship returns back in paper, letter envelopes.

To be eligible for a refund, the following must be true:

  1. Return is initiated by the customer within 10 days of delivery date.
  2. The item(s) is received unworn, unaltered, and undamaged in the original packaging -- with the exception of a manufacturing defect.
  3. The item(s) is mailed back within 3 days of return authorization. 
Reeezy New York is NOT responsible for any items that are late, lost, stolen, or damaged during return shipping. We cannot refund items that are lost or damaged.



Have a question that we didn't answer here? Email us at reeezynewyork@reeezy.com and we'll get back to you within 24 business hours.